Privacy Policy

Citrus Prime Hotels & Resorts is operated by Mosaic Leisures Private Limited. This policy explains how we handle your information across our hotels and resorts.

Who we are

In this policy, "we", "our" and "us" refer to Mosaic Leisures Private Limited, the entity that operates Citrus Prime Hotels & Resorts, with its corporate office near Rajpal Toyota, Hoshangabad Road, Bhopal, Madhya Pradesh 462026, India. You can reach us at gm.corp@hotelcitrusprime.com or +91 62626 01982, or contact any of our hotels directly.

Information we collect

When you make a reservation, submit an enquiry or subscribe to our updates, we may collect your name, email address, phone number, stay dates, guest details and any preferences you share with us. When you use our website, we may also collect standard technical information such as your device type, browser and pages viewed.

How we use your information

To process and manage your reservation and stay at the hotel you choose.
To respond to your enquiries and provide guest services.
To send you booking confirmations and service messages.
To send you offers and updates, where you have asked to receive them.
To improve our website and the experience we offer.

Sharing your information

We share your information only as needed to run our hotels and our website: with our booking and payment partners, with service providers who act on our behalf, and where the law requires it. We do not sell your personal information.

Cookies and analytics

Our website uses cookies and analytics tools to understand how the site is used and to improve it. You can control cookies through your browser settings.

Data security and retention

We take reasonable steps to protect your information and keep it only for as long as needed for the purposes described here or as required by law.

Your choices

You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by writing to gm.corp@hotelcitrusprime.com.

Changes to this policy

We may update this policy from time to time. The current version always appears on this page.